Support Center
Get the help you need, when you need it. Our support team is here to ensure your success every step of the way.
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Live Chat
Quick questions and support
Support Hours
Regular Support
- Monday - Friday: 9:00 AM - 6:00 PM EST
- Response time: Within 4 hours
- Channels: Email, Chat, Phone
Emergency Support
- 24/7 for critical issues
- Response time: Within 1 hour
- Channels: Emergency email, Phone
Frequently Asked Questions
How do I get started with my project?
After signing your contract, we'll schedule a kickoff call within 24-48 hours. You'll receive access to our project management system and communication channels.
What is your typical response time?
We respond to all inquiries within 4 hours during business hours (9 AM - 6 PM EST, Monday-Friday). Emergency issues are addressed within 1 hour.
Can I request changes during development?
Yes! We include 3 rounds of revisions in each project phase. Additional changes can be accommodated with transparent pricing.
Do you provide training after launch?
Absolutely. We provide comprehensive training sessions and documentation to ensure you can manage your site confidently.
Quick Troubleshooting
Website Issues
- • Clear your browser cache and cookies
- • Try accessing from an incognito window
- • Check if the issue occurs on mobile
- • Test with a different internet connection
Content Updates
- • Ensure you're logged into the admin panel
- • Check that changes were saved properly
- • Allow 5-10 minutes for changes to appear
- • Refresh the page to see updates
Email Issues
- • Check your spam/junk folder
- • Verify the email address is correct
- • Try sending from a different email
- • Contact us if emails aren't being received
Can't Find What You're Looking For?
Our support team is standing by to help you succeed.