Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024
Information We Collect
Personal Information
- Name and contact information (email, phone, address)
- Company information and job title
- Project requirements and business needs
- Payment and billing information
- Communication preferences
Technical Information
- IP address and browser information
- Website usage data and analytics
- Cookies and tracking technologies
- Device and operating system information
How We Use Your Information
Service Delivery
- Project planning and execution
- Communication and support
- Billing and payment processing
- Quality assurance and testing
Business Operations
- Website improvement and analytics
- Marketing and communications
- Legal compliance and security
- Research and development
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We may share information only in these limited circumstances:
- With your explicit consent
- To trusted service providers (hosting, payment processing)
- When required by law or legal process
- To protect our rights and prevent fraud
Data Security
Encryption
SSL/TLS encryption for all data transmission
Access Control
Strict access controls and authentication
Backup
Regular backups and disaster recovery
Your Rights (GDPR & CCPA)
Data Rights
- Access your personal data
- Correct inaccurate information
- Delete your data ("right to be forgotten")
- Data portability
- Restrict processing
How to Exercise Rights
Contact us at privacy@cascadecore.com
We will respond within 30 days of receiving your request.
Cookies & Tracking
Essential Cookies
Required for website functionality, security, and user authentication. These cannot be disabled.
Analytics Cookies
Help us understand website usage and improve user experience. You can opt out of these.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness. Optional.
Data Retention
- Project Data: Retained for 7 years after project completion for legal and warranty purposes
- Communication Records: Kept for 3 years for support and quality assurance
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Anonymized data retained for 2 years
International Data Transfers
Your data may be processed in countries outside your residence, including the United States. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Certification schemes and codes of conduct
- Binding corporate rules where applicable
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Policy Updates
We may update this privacy policy periodically. When we make significant changes:
- We'll notify you via email (if you've provided one)
- Post a notice on our website
- Update the "Last updated" date at the top
- Provide 30 days notice for material changes
Contact Us
If you have questions about this privacy policy or our data practices: